Zain Jordan has won the Best FTTH Service Innovation in Emerging Markets award, presented by the SAMENA Council (South Asia, Middle East, and North Africa Telecommunications Council) during the LEAD Leadership and Excellence Awards ceremony in Dubai, UAE.
Zain Jordan received this award at a ceremony attended by a distinguished group of CEOs and officials from major telecommunications companies and regulatory bodies across the Middle East, North Africa, and South Asia. The award recognizes Zain Jordan's excellence in providing high-speed home internet and fiber-optic (FTTH) services, highlighting its successful efforts in offering comprehensive internet and communication solutions that meet its customers' expectations.
Zain Jordan stated that receiving this award is a testament to its strong commitment to continuously developing and upgrading its infrastructure and services, improving the quality of its networks, and providing the latest and fastest internet services, whether broadband or fiber-optic (FTTH), in the Kingdom. This contributes to enhancing Jordan's position as an attractive hub for digital innovation investment. It also adds to the company's impressive record of awards and reinforces its leadership in the local telecommunications market by keeping its individual, corporate, and institutional customers at the forefront of the latest communication services.
The company recently introduced Premium Broadband solutions, which set a new standard for broadband excellence during the Ultra-Broadband Forum. This revolutionary solution reshapes Zain's strategy for the convergence of fixed and mobile services, contributing to growth and improving home broadband services across the Middle East.
Zain Jordan has also adopted advanced technology to address key challenges in expanding broadband services, such as low quality of experience (QoE). Zain Jordan introduced Premium Broadband 2.0 solutions, which enable real-time user experience tracking and intelligent data analysis supported by an advanced coordination system. This allows the company to implement precise digital operations and effectively detect any faults. Since the introduction of these solutions, the company has seen an increase in successful data transfers across its network, as well as a reduction in the duration of home visits. This has improved the efficiency of technical problem-solving and transformed customer feedback into opportunities to ensure an enhanced experience.